At Diani Ocean View Residences (a trading brand operated by VICZKO AFRICA LIMITED), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, make a reservation, or stay at our properties in Diani Beach, Kenya. This policy is designed to comply with the Kenya Data Protection Act, 2019 and other applicable global data privacy standards.

Information We Collect

Personal Identification Information

Name, email address, phone number, physical address, passport or national ID details (required for guest registration under Kenyan law).

Booking and Payment Information

Dates of stay, choice of residence (The Sandcastle Apartment or The Coastal Estate), billing address, and payment card details (processed securely via our third-party payment gateways; we do not store raw card details).

Voluntary Information

Special requests, dietary preferences, or feedback you provide.

Usage Data

IP addresses, browser types, and website interaction data collected via cookies to improve your browsing experience.

How We Use Your Information

To process, manage, and confirm your bookings.
To communicate with you regarding your stay, inquiries, or customer service requests.
To ensure security, verify identities, and comply with Kenyan hospitality registration laws.
To send promotional materials or newsletters (only if you have opted in).
To analyze website performance and improve our services.

Data Sharing and Disclosure

We do not sell or rent your personal data. We only share your information with:

Service Providers

Trusted third parties who assist us in operating our website, processing payments (e.g., M-Pesa, Pesapal, Stripe, or bank transfers), or managing on-site services.

Legal Compliance

Law enforcement or regulatory authorities in Kenya when required by law to protect our rights, safety, or the safety of our guests.

Data Security

We implement robust administrative, technical, and physical security measures — including SSL encryption on our website — to protect your personal information. However, please note that no method of transmission over the Internet is 100% secure.

Your Rights (Kenya Data Protection Act)

Under the Kenya Data Protection Act, 2019, you have the right to:

Request access to the personal data we hold about you.
Request corrections to any inaccurate or incomplete data.
Request the erasure of your data (subject to legal or contractual retention requirements).
Object to or restrict the processing of your data.

Exercise Your Rights

Get in Touch

To exercise any of your rights under this policy, or for any questions regarding how we handle your personal data, please contact us:

Email: reservations@dianioceanviewresidences.com

Phone: +254 143 121 212

Address: Diani Beach, Kwale County, Kenya